Built to Adapt: Why iConnect Was Designed for Different Businesses
EVS iConnect™ is designed around a simple idea: different businesses operate differently. Instead of forcing every organization into the same workflow, iConnect provides a connected foundation for managing customers, subscriptions, billing, services, devices, support, automation, and more—with the flexibility to adapt as business needs evolve.
Built to Adapt: Why iConnect Was Designed for Different Businesses
No two businesses operate exactly the same way.
One company may manage monthly subscriptions. Another may sell service periods that customers renew manually. Some businesses need to assign equipment or devices. Others may need customer accounts, payments and support without managing physical hardware at all.
That is why EVS iConnect™ was designed to be adaptable.
Rather than building a platform around one narrow type of business, iConnect provides a connected operational foundation that can support different combinations of customers, services, subscriptions, payments, devices, support and workflows.
Use What Your Business Needs
A business should not have to reorganize its entire operation simply to fit its software.
With iConnect, different operational capabilities can work together while serving different purposes.
A business might use iConnect for:
Customer Management — Keep important customer and account information organized and accessible to authorized teams.
Subscriptions & Services — Manage plans, trials, service periods, changes and other subscription lifecycle activity.
Billing & Payments — Connect payment activity to the customers and services those transactions support.
Device Management & Provisioning — For businesses that provide equipment, connect devices with customer accounts, service status and operational workflows.
Customer Support — Bring tickets and customer assistance closer to the account, subscription and service information support teams may need.
Customer Self-Service — Give customers their own secure experience for accessing relevant account, subscription, billing, device and support information.
Reporting & Operations — Turn connected operational activity into greater visibility for the business.
The important part is that not every business has to use every capability.
A business shouldn't have to change how it works just to fit its software.
One Foundation. Different Workflows.
Flexibility does not have to mean creating disconnected systems.
Behind iConnect is the idea that the customer relationship should remain connected across the parts of the platform a business chooses to use.
A payment can relate to a subscription. A subscription can relate to a service. A device can relate to a customer. A support request can be viewed with relevant customer context.
That connected operational approach is a fundamental part of iConnect's architecture.
The result is a platform that can adapt while still maintaining a more unified view of business operations.
Built for Today. Ready to Grow.
A business may start with relatively simple needs.
As it grows, those needs can change.
More customers may mean more support requests. New services may require different plans. A business may introduce equipment, additional payment workflows, customer self-service or new operational processes.
iConnect is being developed so the platform can evolve alongside those requirements instead of treating every new business need as a completely separate system.
Its existing foundation already connects areas including onboarding, subscriptions, billing, devices, provisioning, customer access and support.
